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DMV office in Grangeville ‘back to normal’ after ITD fixes system processing problems

Eye exam equipment at the Idaho County driver’s licensing office in Grangeville.

Photo by David Rauzi
Eye exam equipment at the Idaho County driver’s licensing office in Grangeville.

— Driver’s licensing services took a hit in Grangeville earlier this month due to a statewide shutdown caused by ongoing computer problems with the Division of Motor Vehicles (DMV). After two weeks, the state has a fix in place, noting that processing speeds are now faster than before the issues arose.

“We’re pretty much back to normal,” said Christy Raup, driver’s license examiner, Grangeville DMV office, adding that Monday, Dec. 18, was operating fine for processing. “It’s always been kind of slow, but now, it’s not a slow as it was.”

Last week, Idaho Transportation Department (ITD) technicians—working with its driver’s license vendor, Gemalto – enhanced its servers and made database adjustments to correct the process throttling seen in system errors starting Dec. 5 that resulted in a statewide shutdown. That morning, all systems were functioning; however, as county DMV offices came online across the state and increased the number of transactions, according to ITD, the system slowed down dramatically.

In an interview last week, Raup reported the Grangeville office experienced extended license processing times – up to an hour and a half in one instance – sporadic glitches where no information would be printed on temporary licenses.

This month’s issue continued a problem that began a year ago in November following system upgrades. Statewide demand would overload the data collection system, causing processing slowdowns and shutdowns.

With last week’s fixes, ITD stated it has corrected the problem.

Raup said they have been thankful for patrons’ patience during this issue, “and we understand that it’s frustrating.” This sentiment was echoed by Idaho DMV Administrator Alberto Gonzalez:

“A delay of any kind is undesirable for ITD, our county partners and the public,” Gonzalez said in a prepared release. “These recent issues are unacceptable. I deeply apologize. We are taking steps so that something like this is prevented in the future.”

These outages did not have any impact on the department’s planned launch of the Star Card - Idaho’s REAL ID. These optional driver’s license or ID cards will be available to the public starting Jan. 2, 2018.


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