As of Monday, August 13, 2018
Inland Cellular is currently experiencing a voice network outage due to a major commercial power disruption, according to a company release. This outage caused surges and spikes, which destroyed battery backups and generators, damaging essential hardware and information.
No estimates were made available on when the outage will be restored.
“We are in the process of restoring the information needed to run our voice network. We are working with our business partners to set up alternative routes for voice traffic until our switch is fully functional. Currently, equipment is being flown via three private jets from various parts of the country to restore our service. We understand the severity of this situation and we are exhausting all resources to solve this problem as quickly as possible. Voice services will not be restored today; our target resolution is Monday evening. We will continue to update our target resolution time as we work to resolve this unfortunate incident.”
“The information needed to run the backup systems was damaged so severely that we are unable to implement our backup voice switch. Our backup protocol for 4G & LTE services functioned properly and those services are restored. Email communications & data services are functional.”
“We encourage our customers to reach out to our support team for help on alternative communication options. As we experience this together, we will continue to move forward and work to provide exceptional customer service.”
“All of our Inland Cellular retail locations are open today and our customer support team and business reps are available to assist you.”