The public should plan for a slower process at county DMV offices mid-month as the state transitions into an updated vehicle registration and titling system in October.
Under way is the third phase of the Idaho Division of Motor Vehicles’ modernization project, moving from a 1980s mainframe to an updated GEM system. Statewide upgrades are planned during the Columbus Day weekend (Oct. 10-12) to minimize impacts to the public at county DMV offices.
“We anticipate a smooth transition,” DMV Administrator Alberto Gonzalez said. “State and county agents are testing and training now in preparation.”
During the three-day weekend, the Idaho DMV will integrate millions of DMV records into one system, resulting in a “one person, one record” system. Each Idahoan will now have one record with both their driver’s license and vehicle registration/title information on it.
“The one person, one record will reduce transaction times at DMV offices, and help county agents and law enforcement correctly identify Idahoans and vehicle ownership,” Gonzalez said. “It also paves the way to the future, giving us the ability to eventually offer more online services to Idaho drivers.”
County agents ask for patience and understanding from customers in mid-October, as wait times could be longer while agents become more comfortable processing transactions. Title transactions on Oct. 8-9, prior to the transition, may be delayed several days.
Some of the DMV’s online services will be temporarily out of service Oct. 7-11 while the transition takes place. Aside from that time, drivers are still encouraged to skip the DMV line, and go online to renew their vehicle registration. For information, visit dmv.idaho.gov or call the DMV Customer Contact Center at 208-334-8000.